1. Service Overview
Neu Breed Creatives provides unlimited video editing services on a subscription basis. The term “unlimited” means you can submit multiple editing requests and revisions. However, all tasks will be completed one by one, in the order they are received, and within the weekly hours included in your subscription plan.
2. Subscription Plans & Usage
The available subscription plans are as follows:
All editing work, including revisions, will be completed within your allocated hours each week. Unused hours do not roll over to the following week. If you require more hours than your plan includes, you can either upgrade your plan or purchase extra hours.
3. Dedicated Team
Upon subscribing, you will be assigned a dedicated team that includes a Video Editor, Creative Director, and Project Manager. This team will collaborate with you to understand your creative preferences and ensure timely project completion. Your active participation during the onboarding process is important, especially as there may be a brief learning curve at the beginning.
4. Platforms & Communication
To facilitate smooth project management and communication, you will be provided access to project tracking, video proofing, and cloud-based storage platforms. You agree to:
All project-related discussions should take place within the designated project dashboard. For more detailed feedback or instructions, you may supplement written instructions with video or screen recordings via tools like Loom or Vidyard.
5. Turnaround Time
We aim to complete edits within two (2) business days. However, turnaround times may vary depending on complexity, length, and number of exports required for each project. Delays may occur due to unforeseen circumstances (e.g., power outages or internet disruptions), but we will make reasonable efforts to meet deadlines.
6. Working Hours & Support
Our team is available to address inquiries, feedback, requests, and revisions from Monday to Friday, 9:00 AM to 6:00 PM (Philippine Time, GMT+8).
7. Client Responsibilities
8. Subscription Fees & Billing
Subscription fees are billed in advance and are non-refundable. By subscribing, you authorize automatic charges to your chosen payment method at the end of each billing cycle, unless you cancel your subscription in accordance with our Cancellation Policy.
9. Cancellation Policy & No Refunds
10. Late or Failed Payments
Failure to make payment may result in suspension of your account until the outstanding balance is cleared. No work will be performed during the suspension period, and we are not liable for any resulting delays.
11. Fee Increases Protection
If we increase subscription fees, you will retain your current rate for an additional six (6) months. If you miss any month during this protection period, you will revert to the new pricing.
12. Forced Termination
We reserve the right to suspend or terminate your subscription if you submit illegal, infringing, or inappropriate materials, or if you engage in abusive or disrespectful behavior. Services will continue until the end of the current billing period, and we may exercise discretion in accepting future projects.
13. Non-Solicitation
During your subscription and for one (1) year after termination, you agree not to solicit or hire any of our employees, freelancers, or contractors. You also agree not to induce or persuade any of our employees, freelancers, or contractors to terminate or modify their relationship with us for your own benefit or that of a third party.
14. Ownership of Content
15. Grant of Limited Rights
By submitting a project, you grant us a limited license to use the submitted content solely for the purpose of executing the Services and for archival purposes. This limited license does not transfer any ownership rights in your content to us, and you retain full ownership of all materials submitted.
16. Privacy & Data Security
17. Non-Disclosure Agreement (NDA)
By default, we reserve the right to use finished outputs for promotional and marketing purposes. However, if you wish to restrict such use and keep your content confidential, we are happy to sign a Non-Disclosure Agreement (NDA). To initiate this process, please submit the appropriate documentation to collab@neubreedcreatives.com and we will execute the NDA as per your request.
18. Digital Millennium Copyright Act (DMCA)
In instances where third-party materials (e.g., stock footage, Creative Commons-licensed content) are used, we are not obligated to verify or scan for infringing content. However, we respect the copyright interests of others. If you believe any content provided through our Services infringes on your copyright, please notify us immediately at collab@neubreedcreatives.com
19. No Guarantee of Timelines
While we aim to deliver Services promptly, we do not guarantee uninterrupted or error-free access to the Service or the completion of edits within a specific timeframe.
20. Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our control, such as natural disasters, strikes, or technical failures.
21. Disclaimer of Warranties
The Service is provided "as is" and "as available" without any warranties, express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
22. Indemnification
You agree to indemnify, defend, and hold harmless Neu Breed Creatives, its directors, managers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of:
23. Limitation of Liability
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, revenue, data, or use) arising out of or related to these Terms, whether in contract, tort, or otherwise—even if advised of the possibility of such damages. Our total liability will not exceed USD $50 regardless of the nature of the claim.
24. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Philippines. The parties agree to resolve any disputes through good-faith negotiations. If a resolution cannot be reached, either party may initiate mediation or arbitration in Makati City, Philippines. Each party shall bear its own legal fees and related costs, including any travel expenses (e.g., airfare, lodging).
25. Modification to Terms
We reserve the right to update or modify these Terms at any time. The revised Terms will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically. Continued use of the Service constitutes your acceptance of the updated Terms.
26. Contact Information
If you have any questions or need clarification regarding these Terms, please contact us at:
Company Name: Neu Breed Creatives
Email: collab@neubreedcreatives.com
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
